As Goby, we would like to make your online shopping experience as easy as possible. The best way to ensure that you order the right size is to compare your usual shoe size to select the correct Goby size from below size chart.
Nevertheless, you may want to measure your feet and then compare your measurements to the size chart to double check your size. Follow below instruction measure your feet accurately.
|EU Size||US Size|
|35||~ 5 - 5,5|
|36||~ 5,5 - 6|
|37||~ 6,5 - 7|
|38||~ 7,5 - 8|
|39||~ 8,5 - 9|
|40||~ 9,5 - 10|
|41||~ 10,5 - 11|
How to Measure Your Foot
Place a paper on the floor against a wall. Place your foot on the piece of paper, with the heel against the wall.
Mark the longest part of the foot on the paper. Please be aware that your longest toe may not always be your big toe. Repeat for both feet.
Use the measurement of your longest foot to compare size chart when choosing which size to order.
We have 3 warehouse USA, UK and Turkey. Also we have sales points in many regions. If the product you selected is in stock, it will be sent from the nearest warehouse. If it is not in stock, it is produced for you in maximum 5 business days.
The companies we work with are DHL, UPS and USPS.
Returns & Exchanges
We’ll exchange any product that isn’t up to snuff, as long as you haven’t worn or damaged it. We will cover the cost of ground shipping for any exchange. If requested within 14 days.You’ve got 14 days to do it.
If this is a return, return shipping must be paid for by the customer.
When our warehouse accepts your return, we will process the refund for your order.
We do not offer returns or exchanges on International purchases.
All sales are final.
Return Address: Goby USA
Franchise & Wholesale
We do wholesale all over the World. For any enquiries about Franchise & Wholesale please contact.
Adress : Süleyman Demirel Boulevard Sinpaş İş Modern - Heskop Buildings - Floor 3 - F Block - No: 39 Başakşehir - Istanbul - Turkiye
Without hesitation an example of some of the best customer service care I've ever received after I mixed up sizes over 2 items. Fast, efficient arrangement of return to local warehouse, fully refunded and correct order placed, involving both UK and Turkish warehouses
Many messages with politeness and patience and as it drew to a resolution, a touch of humour, overall a very human experience
Personal and kind, not robotic and slightly superior which has been some of my past experiences when I have been at fault and needed help sorting out a mistake I've made ordering online as an older woman
Thank you so very much, I'm truly grateful